Quality Policy
RAL, Técnica para el Laboratorio, S.A. is a company dedicated to the production, marketing and after-sales service of
chemical-clinical analysis instruments and reagents for in vitro diagnosis, both in humans and veterinary medicine, with
the search for the highest standards of quality and service, protection of the environment. environment and people's safety
as main values.
We aspire to be one of the most avant-garde companies in medical device technology for in vitro
diagnosis, with quality and innovation as benchmarks of our work.
For this reason, the company's action strategy is based on the following principles and commitments:
- Obtain maximum satisfaction from our clients, meeting their needs and meeting their requirements and expectations.
- Strict compliance with current legislation that regulates in-vitro diagnostic health products and other legal requirements, as well as those to which the organization voluntarily subscribes..
- The rational use of resources and the prevention of pollution caused by our activities, taking into account environmental criteria in decision-making, thus reducing our impact on climate change.
- The incorporation of preventive management in all the company's activities, with the aim of improving the occupational health of our staff, making Prevention the responsibility of each and every one of the company's workers.
- The total commitment and personal appreciation of the human team in all spheres of the company to achieve a vocation for service with the effectiveness and efficiency required to provide the highest quality of our products.
- The continuous training of our employees, consolidating a qualified, aware and motivated team.
- The promotion of adequate internal and external communication, which allows effective dissemination of the initiatives of RAL, Técnica para la Laboratorio, S.A in terms of quality, environment and prevention of occupational risks, ensuring their understanding and compliance.
- Apply an approach based on risk analysis in all our processes, continuously monitoring them and establishing the relevant corrective and preventive actions.
- The continuous improvement of integrated management, establishing viable and quantifiable objectives and goals in all processes and periodically monitoring them, to control their compliance and adequacy.
- RAL is fully committed to equal opportunities and respect for diversity. In RAL, violence or discrimination is not tolerated for any of the reasons provided for in Law 15/2022, which is why there is a protocol that defines the actions to be carried out.
- This Policy constitutes a reference framework for the achievement of said principles and commitments..
We are convinced that this is the only development path that guarantees a consolidated base of growth for the company.
The results of RAL, Técnica para la Laboratorio, S.A will act for the benefit of its clients, its suppliers, its employees, and the entire society.
February 2024